Shipping Information

FREE SHIPPING

  • Free Shipping is available on orders of $85.00 or more, before taxes and shipping. 
  • Offer is limited to online domestic orders, shipped via Canada Post Expedited Post. 

CUT-OFF AND FULFILLMENT TIMES 

  • Cut-off: Orders placed before 10.00 am PST are generally shipped same business day from our Vancouver-based fulfillment partner. (subject to peak demand time)
  • Please add one (1) day to the expected delivery time for orders placed after 10.00am
  • Fulfilled Monday to Friday, with the exception of national and local BC holidays. 
  • Subject to applicable provincial and federal taxes. These are applied when your order is processed according to where the item will be shipped.  

SHIPPING OPTIONS

  • Canada Post Expedited Parcel: $8.99 flat rate for orders less than $85.00. 
  • Canada Post Xpresspost: $16.00 flat rate (No Free Ship). Estimated national delivery times:
    • Major Urban: Next business day
    • Non-major Urban: 2 business days
    • Northern Regions and Remote Centres: 5 days up to 7 days 

US CUSTOMERS

Our online store can only ship to Canadian addresses, and only accepts Canadian credit cards. 

US customers can buy KINeSYS online at www.kinesysactive.com.

RETURNS

We want you to be happy with our products and service. If you purchased through our online store, contact us and quote your order number along with an outline of the issue.

If you purchased our products through one of our retailers, please contact them directly.